Terms and Conditions
Welcome to Nebula Tutors!
These terms and conditions outline the rules and regulations for the use of our services.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Nebula Tutors, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Nebula Tutors and/or its licensors own the intellectual property rights for all material on Nebula Tutors. All intellectual property rights are reserved. You may access this from Nebula Tutors for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Nebula Tutors
Sell, rent, or sub-license material from Nebula Tutors
Reproduce, duplicate or copy material from Nebula Tutors
Redistribute content from Nebula Tutors
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Nebula Tutors does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Nebula Tutors, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Nebula Tutors shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Nebula Tutors reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Nebula Tutors a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
TERMS OF SERVICE & PAYMENT POLICY
1. Payment Methods: Nebula Tutors Ltd (Company No. 16489225) currently accepts payments via secure electronic bank transfer and manual payment links. We are in the process of integrating an online card payment gateway to streamline this for parents.
2. Billing Cycle: Invoices are issued for tutoring sessions and must be settled in full prior to the start of the scheduled lesson. This ensures tutor availability and secures your time slot.
3. Cancellation Policy: > * 24+ Hours Notice: If you cancel or reschedule more than 24 hours before a session, you will receive a full refund or credit.
Under 24 Hours Notice: Cancellations made within 24 hours of the start time are non-refundable, as the tutor has already prepared and blocked out that time for you.
4. Refund Process: Refunds for eligible cancellations are processed within 5-10 business days back to the original payment method.
Nebula Tutors customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details:
Telephone
+447445002739
What information we collect, use, and why
We collect or use the following information for student education and welfare:
Names for students/children
Names and contact details for parents or guardians or carers
Gender
Pronoun preferences
Payment details and financial information including transactions
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We process this information to effectively support student learning and monitor academic progress. It is necessary for us to maintain these records to provide appropriate pastoral care, ensure student welfare, and protect the safety of the children we tutor. This data allows us to tailor our educational services to each student\'s specific needs and learning objectives.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
Parents or carers
How long we keep information
For information on how long we keep personal information, see our retention schedule at https:\/\/nebulatutors.co.uk\/privacy-policy
Who we share information with
Others we share personal information with
Parents and carers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Help
Questions? Reach out anytime, we're here.
Contact
Connect
thenebulatutors@gmail.com
+447445002739
© 2025 Nebula Tutors. Nebula Tutors is a trading name of Nebula Tutors LTD. Registered in England and Wales.
Company number: 16489225
Registered Office: 182-184 High Street North, East Ham, London, E6 2JA.